FAQs

How can I track my order?

Once your order is shipped, you will receive an email with the tracking information. You can also track your order by logging into your account on our website and visiting the 'My Orders' section. There, you will find the tracking link for each of your orders. If you have any trouble tracking your order, please contact our customer service for assistance

What is your return policy?

We offer a 14-day return policy for items that are in their original condition. To initiate a return, please visit the 'Returns' section on our website and follow the instructions to submit a return request. Once we receive and inspect the returned item, we will process your refund or exchange as per your preference. Please note that some items may be subject to a restocking fee.

How can I contact customer service?

Our customer service team is here to help you with any inquiries or issues you may encounter. You can contact us via email at info@divilea.com.

Our customer service hours are Monday to Saturday, 9 AM to 5 PM. We strive to respond to all inquiries within 24 hours.

What payment methods do you accept?

We accept various payment methods for your convenience. You can pay using major credit cards such as Visa, MasterCard, and American Express. Additionally, we support payments through PayPal, Apple Pay, and Google Pay. For certain regions, local payment options may also be available. Please check the payment section during checkout for all available options.